All-time Canadian favourite for online casino games
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JackpotCity Highlights
  • Over 600 top online casino games from Microgaming
  • $1600 welcome bonus package
  • High-quality live dealer games
Payment Methods
Instant Banking
Review Summary
JackpotCity Casino is a long time favorite of Canadians. Established in 1998, the casino has a long experience in online casino gaming. Lots of Microgaming slots and a live casino, along with a huge $1600 bonus. That's excellent.
100% up to $500
Bonus Codes
None needed
Play in CAD
Owned By
Digimedia Ltd

JackpotCity at a glance

With its hefty welcome bonus program, the option to play in Canadian dollars and even Canada-only bonuses from time, JackpotCity Casino has established its position in our hearts.

Casino Games at JackpotCity

With over 400 online slot machines and 600 casino games in total. You will find your favorites, especially if you are a fan of games provided by Microgaming. For full access and customizable user experience, JackpotCity offers a downloadable software. If you prefer, you can also play with the flash version. Flash version does not provide all the games, however.

If mobile gaming is your thing, you can access JackpotCity with your mobile device. It’s compatible with most mobiles and tablets and can be played on iOS, Android and Blackberry devices. There are downloadable apps for iOS and Android devices.

Their games are powered by Microgaming, a state-of-the-art and one of the leading and most trusted software provider in the industry. You know Avalon II, Break Da Bank Again, and Mega Moolah? You name it, they’ve got it. JackpotCity may not seem like the largest or most luxurious operator online, but the software is easy to use and reliable. If you are looking for a more wide variety of slots machines along with a huge welcome bonus package, LeoVegas might be a better option for you.

JackpotCity Welcome Bonus

  • $1600 in total
  • First four deposits matched up to $400

JackpotCity Casino offers a straightforward welcome bonus package. Your first four deposits will be matched up to $400 each. If you choose to take full advantage of the welcome package, you will be credited with fantastic $1600 in bonus money. No bonus code is needed for this welcome package.

The bonus money is subject to 50x wagering play through requirement. Unlike many other casinos, only the bonus money you receive is subject to these requirements.

Wagering Example:

For the best value, you deposit $400. You will receive additional $400 in bonus money and your account balance will be $800. Before withdrawing money from your account, you must wager 50x $400 = $20,000.

All the games except for roulette, Sic Bo, Craps, Table Poker, Casino War & Red Dog will towards the playthrough requirements. Wheel of Winners and Wheel of Riches are not included either.

Based on the user feedback, JackpotCity is one of the all-time favourites in Canada.

Please do take notice, that when you meet the wagering requirements, you will be limited to a maximum withdrawal value of six times your first deposit amount. Any remaining balance will be forfeited. This is not standard, so you should take note. Additionally, there are requirements on how much of the welcome bonus can be wagered on different games:

  • All slots, Keno & scratch card games 100%
  • Video Poker (excluding all aces pokers), all blackjacks (excluding classic) 10%
  • Progressive games will contribute to the play through requirement as per game type. For example, progressive slots will contribute 100%

Please take notice that the wagering requirements are not automatically nullified if your account balance reaches zero. The wagering requirements on your first deposit bonus are valid until you have met the 50x requirement.

You deposit $400, receive $400 in bonus money. You wager $15,000 before your account balance reaches zero. After making the second deposit, a $5,000 wagering requirement carries over until you have met the $20,000 wagering requirement subject to the first deposit.

If you don’t wish to take advantage of the welcome bonus package, please ask customer support to remove the bonus money before you begin playing.

Canadians players?

JackpotCity welcomes Canadian players, and you can play with Canadian dollars. The casino operates under a Maltese gaming license and thus faces strict regulation and supervision.

Mobile support

  • No need for a download
  • Apps for iOS and Android available

Most of the large progressive jackpot games are available on mobile devices. There are dozens of slots for mobile with HD graphics and great audio. Table games and some mobile video poker are included as well, but to be honest the selection could be bigger like at and Casumo. The pocket casino games will not require you to download a separate app. Real money mobile casino gaming is protected with SSL so that your casino experience is safe and secure.


In addition to the huge welcome bonus package, JackpotCity offers promotions on weekly basis. These offers are based on customer activity. Jackpot City Casino offers rewards to its loyal players for their wagering activity. For every bet placed, players will earn loyalty points that can be converted into free cash backs when they’ve accumulated enough.

If you like VIP treatment, you have come to the right place.

Are you a high roller? As always, JackpotCity keeps its eyes open for potential high rollers. Along with Party Casino, it offers one of the most attractive VIP loyalty programs online. Additional cash backs, offers, free spins and much more are available for VIP customers. And of course, personal assistance from VIP hosts are available any time of the day and night.

Customer Support

In our opinion, any trustworthy online casino should have a fully operating, 24 hours a day, seven days a week, customer service. You are able to reach them with Live Chat, phone or email.

You can reach customer support at JackpotCity Casino via email, phone, and Live Chat. In fact, the casino was one of the first operators to offer Live Chat feature in the industry.

  • Toll-free number: 1-800-768-1946
  • Email: info@jackpotcity.com
  • Live Chat: Yes

Banking and withdrawals

JackpotCity offers Canadian players a wide variety of banking options, including bank transfers, credit cards, and e-wallets like NETELLER and Instadebit. The casino also accepts banking through Paypal, which is going to make things much more flexible for new players who don’t have a NETELLER account.

Most withdrawal requests are processed within 48 hours. For VIP customers, the process can be faster. However, bank transfers and credit cards may take close to a week.


If you have been in the industry almost two decades, you must be doing something right. JackpotCity is a trustworthy operator that keeps its promises to customers.

The basics are there and the mighty $1600 welcome package are something that must be taken into notice. A selection of over 600 online casino games is massive, and you’re sure to find more than enough quality casino games. However, we found it relatively hard to find information on-site and it took more than one session at customer support for us to find the answers we were looking for.

The wagering requirements on the bonus are rather difficult and harsh, so you should think it through if you want to take advantage of it or not. Especially the carry over on the first welcome bonus until you’ve met the 50x is quite uncommon. In fact, we had to triple check this with a customer support agent, as it is rather that uncommon.

Huge jackpots, big winners. There is a big winners’ daily feed on JackpotCity including a lot of Canadian players.

The core business, however, is on A level, easily. The games function smoothly, with even HD graphics available on some games. If you play on mobile devices, you have the option to download an application for iOS & Android devices.

JackpotCity Q&A

Am I required to download JackpotCity software to play? (Leanne C.)

No, you don’t have to download software. If you want, you can skip the download and opt for the instant version and bet from the browser.

Are there apps for iOS and/or Android mobile devices? (Jake C.)

Yes, for mobile gaming JackpotCity offers applications for both iOS and Android mobile devices. You can also access the games on your mobile browser.

I’m from Canada. Am I accepted as a customer and can I play with Canadian dollars? (Theo L.)

Yes, and yes. Canadian customers are welcomed and you can play with your own currency.

How can I reach customer support? (Aaron S.)

You can reach friendly customer support agents via Live Chat, email, and phone on a toll-free number: 1-800-768-1946. Customer support is at your service 24/7.

Is there a welcome bonus package and if so, what is it? (Marcus H.)

JackpotCity online Casino offers a $1600 welcome bonus package. Your first four deposits are matched up to $400. If you do not wish to have any bonus or be subject to wagering requirements, please make sure you ask for customer support agents to remove the bonus money before you place your first bet. If this is not done, the 50x wagering requirement is carried on to further deposits until the wagering requirement is met.

Which payment methods can I use? (Chris N.)

JackpotCity allows the use of all major credit cards, and also bank transfers are in play through Instadebit. Visa, Mastercard, Visa Electron and Maestro are all good. To add to the mix, you can use Entropay and Ukash as well.

Is JackpotCity secure? (Dave H.)

Yes, JackpotCity is secure. Operating under Maltese gaming license all of the key features are tested on regular basis. Your on-site gaming experience is secured with 128 bit SSL protocol.